Terms and Conditions

Revera Leeds — Booking Terms & Conditions

Thank you for choosing Revera Leeds.

I offer private, one-to-one specialist appointments including nail and foot care, therapeutic massage, Japanese Head Spa and scalp therapy, alongside personalised test-based wellbeing support.

Please read these terms carefully. Booking an appointment confirms that you have read, understood and agreed to these conditions. Please save or print a copy for future reference.

Booking Fees & Payments

• Full Payments, Balances & Subscriptions: All appointments must be paid in full no later than 7 days before your booking date. Where a 50% non-refundable booking fee has been paid, the remaining balance must be paid by 9am on the day of the appointment.

• New Clients, December, January & Bank Holidays: Full payment is required for all new clients and appointments booked during Christmas/New Year periods and Bank Holidays. Appointments are not secured until payment is received.

• Rebooking Fees: A 50% non-refundable rebooking fee may be required when rescheduling an appointment. The remaining balance must be paid by 9am on the day of the appointment.

• Appointments made within 48 hours of the appointment time must be paid in full immediately.

• Late or missing payments may result in your appointment being cancelled and offered to another client.

Payment Methods

Bank transfer at the time of booking:

Account Name: Clare Hanson

Account Number: 21690974

Sort Code: 60-83-71

Online payment links are also available upon request.

Chargeable Services

Additional charges may apply for treatment upgrades or enhancements requested at booking or during your appointment. These will be charged at the current listed price.

For nail services, additional charges may include:

• Repairs — repairs to four or more nails are charged as a new set

• Full or partial product removal before reapplication

• Nail art, embellishments or additional finishes not included within the original booking

Where additional treatment time is required, a further appointment may be necessary and additional charges will apply.

Discounts, Promotions & Gift Vouchers

• Promotional services, packages and seasonal offers are available only under the conditions stated at the time of booking and cannot be altered, exchanged or applied to other services.

• A £10 holding fee is required when booking appointments using gift vouchers.

Appointment Confirmation

All clients are expected to respond to booking and rebooking communications via email, SMS or Messenger within a reasonable timeframe.

Failure to confirm or acknowledge your appointment within 48 hours of contact may result in the booking being cancelled in accordance with Revera Leeds cancellation terms.

If you have not received your confirmation, please email:

clare@reveraleeds.co.uk

First Appointments

First appointments include an extended consultation and assessment to allow me to understand your individual needs and tailor your treatment appropriately.

Additional time or a further appointment may be required where more extensive treatment, repairs or specialist care is needed.

Cancellation & Amendment Policy

50% of treatment cost forfeited:

• Cancellations or amendments made less than 48 hours before your appointment

• Incorrect bookings requiring cancellation or significant alteration

100% of treatment cost forfeited:

• Cancellations or amendments made less than 24 hours before your appointment

• Non-attendance/no-shows

• Late arrival beyond the 7-minute grace period where the treatment can no longer safely or appropriately be carried out

Missed payments, cancellations outside the permitted timeframe or failure to attend an appointment will result in the applicable service cost becoming payable.

Empathy & Respecting Policies

I understand that life happens and unforeseen circumstances, including illness or childcare difficulties, can arise. However, last-minute changes, cancellations and non-attendance have a significant impact on a small, independent business and prevent the appointment from being offered to another client.

My policies are in place to ensure fairness to all clients while protecting the time reserved exclusively for you and the specialist, one-to-one services I provide.

No Refunds: All booking fees, prepaid appointments and treatment payments are non-refundable, subject to your statutory rights.

Vouchers & Prepaid Services

• Prepaid services or gift vouchers will be applied to your appointment provided all booking, cancellation and amendment policies are followed.

• Changes or cancellations outside the permitted timeframe may result in deductions from the voucher balance or forfeiture of the prepaid service.

• Where applicable, holding fees remain subject to Revera Leeds booking terms.

Salon Policies

• No Children or Babies: For health, safety, privacy and client comfort, children and babies are not permitted within the salon. Bringing a child to an appointment may result in the appointment being unable to proceed and the applicable cancellation charge being applied.

• Booking Refusals: To protect the smooth running of the salon and ensure fairness to all clients, future bookings may be declined following repeated lateness, last-minute cancellations, non-attendance, failure to follow salon policies or inappropriate behaviour.

Revera Leeds policies are reviewed periodically to reflect business costs, service developments and changes within the salon. Clients will be informed of relevant updates, and booking an appointment indicates agreement with the latest applicable terms.

Booking an appointment with Revera Leeds confirms that you have read, understood and agreed to these terms.

Clare x